Employment Opportunities

The Herberger Theater Center is seeking a Marketing Manager to lead the coordination and execution of marketing and promotion for the Herberger Theater Center (HTC). This team member will lead a team focused on increasing ticket sales and exposure for performances and programs at HTC through internal and external efforts. The Marketing Manager must be motivated and enthusiastic about HTC, live performance and the arts, as well as demonstrate a genuine care and concern from the quality and convenience of the guest’s experience. Supervises Marketing & Communications Coordinator and the Graphics Designer. Relies on experience and judgment to accomplish goals. The Marketing Manager is an integral part of the organization and is proactively involved in staff team activities. A wide degree of creativity and latitude is expected. Reports to President & CEO. Position is full-time, salaried and exempt. Salary range: $55,000-$60,000 plus benefits package that includes medical and dental insurance (90%), paid vacation, paid sick leave, and paid holidays. Send resume and references to resumes@herbergertheater.org. The Herberger Theater Center is committed to providing all employees and applicants for employment equal employment opportunities.

ABOUT THE POSITION:
SUMMARY: The Marketing Manager is responsible for coordination and execution of marketing and promotion for the Herberger Theater Center (HTC). The Marketing Manager will lead a team to increase ticket sales and exposure for performances and programs at HTC through internal and external efforts. The Marketing Manager must be motivated and enthusiastic about HTC, live performance and the arts, as well as demonstrate a genuine care and concern from the quality and convenience of the guest’s experience. Relies on experience and judgment to accomplish goals. The Marketing Manager is an integral part of the organization and is proactively involved in staff team activities. A wide degree of creativity and latitude is expected. Reports to President & CEO.

KEY ROLES AND RESPONSIBILITIES:

I. Planning and Execution
• Develop Marketing Strategies: Create and implement comprehensive marketing plans to promote events, shows, programs, and the venue itself.
• Market Research: Conduct market analysis to understand audience preferences, industry trends, and competitive landscape.
• Budget Management: Develop and manage the marketing budget, ensuring cost-effective strategies and achieving ROI.

II. Event Promotion and Campaigns
• Campaign Management: Plan and execute marketing campaigns across various channels, including digital, print, and OOH.
• Content Creation: Oversee the development of promotional materials, such as brochures, posters, advertisements, and digital content.
• Media Relations: Establish and maintain positive relationships with media outlets, coordinate press releases, and manage media inquiries.

III. Digital Marketing
• Website Management: Oversee the content and functionality of the venue’s website to ensure up-to-date information and user engagement.
• Social Media: Develop and manage social media strategies to increase engagement, followers, and promotion of events.
• Email Marketing: Create and manage email marketing campaigns to communicate with email subscribers, ticket buyers and potential guests.

IV. Sales and Ticketing
• Collaborate with Event Sales Teams: Work closely with the Box Office and President to develop promotional offers, group sales strategies, and special packages.
• Ticketing Strategy: Develop and implement strategies to maximize ticket sales and occupancy rates.

V. Audience Engagement and Community Outreach
• Audience Development: Implement strategies to attract new audiences while retaining existing patrons/guests.
• Community Partnerships: Participate in the fostering of relationships with local businesses, schools, and community organizations to promote the venue and its events.
• Guest Experience: Ensure a positive Guest experience from marketing communications through to event attendance.

VI. Analytics and Reporting
• Performance Analysis: Monitor and analyze the performance of marketing campaigns using analytics tools.
• Reporting: Prepare detailed reports on campaign performance, ticket sales, and audience demographics to inform future marketing strategies.

VII. Team Management
• Leadership: Lead and motivate a team of marketing Associates, providing guidance and support.
• Collaboration: Work collaboratively with other departments such as operations, finance, and artistic directors to align marketing strategies with overall venue goals.

VIII. Creativity and Innovation
• Innovative Approaches: Develop creative marketing ideas to differentiate the venue and its offerings from competitors.
• Adaptability: Stay abreast of new marketing trends and technologies, and adapt strategies as needed to stay relevant.

REQUIRED KNOWLEDGE:

• Strong leadership, project management, and communication skills;
• Proficiency in digital marketing and advertising tools and platforms, and knowledge of current and emerging trends;
• Experience with website management, specifically WordPress, is desirable;
• Basic Windows-based PC operation including understanding of Microsoft Office 365, Outlook, Word and Excel.

REQUIRED ABILITIES:

• Lead by professional example at all times and promote a respectful, team-minded work environment;
• Provides a professional image at all times through appearance and dress;
• Represent the company to guests and clients in a positive manner at all times;
• Solution mindset, exceptional organizational skills, and an eye for detail;
• Ability to analyze operating conditions and problems, and recommend or take appropriate action;
• Physical ability to lift 50lbs and work long hours when needed;
• Learn job related material primarily through oral instruction and observation which takes place mainly in an on-the-job training setting;
• Ability to express self clearly and concisely;
• Communicate in the English language with individuals in a face-to-face one-on-one setting, virtual meetings or by telephone;
• Ability to establish and maintain effective professional relationships with users, city officials and the general public.

ADDITIONAL REQUIREMENTS:

• Must be able to work irregular hours, evenings, and weekends;
• All other job duties and special projects as deemed fair & necessary to the success of Herberger Theater Center.

ACCEPTABLE EXPERIENCE AND TRAINING:

• Education: Bachelor’s degree in Marketing, Communications, Business, or a related field.
• Experience: Two to three years proven experience in marketing, preferably within the performing arts or entertainment industry.
• Other combinations of experience and education that meet the minimum requirements may be substituted.

COMMITMENT TO EQUAL EMPLOYMENT OPPORTUNITIES:
The Herberger Theater Center is committed to providing all employees and applicants for employment equal employment opportunities without discrimination on the basis of race, age, sex, religion, color, national origin or ancestry, disability or medical condition, genetic information, pregnancy, childbirth, marital status or veteran status, sexual orientation or any other status protected under federal, state or local laws.

HOW TO APPLY:
Send cover letter, resume, references and salary requirements to resumes@herbergertheater.org
Position is opened until filled.
No phone calls, please.

The Herberger Theater Center is seeking a dynamic Development Manager to implement fundraising efforts and to help execute its development plan. The position will work closely with the leadership team to advance its mission to be Arizona’s center stage by engaging the community through diverse arts experiences that ignite emotion, stimulate conversation, and inspire connections with the arts.

ABOUT THE POSITION
Summary:
Under the direction of the Director of Development, manage aspects of the theater’s relationships with mid to low-level donors. Responsibilities include developing and managing activities to identify, cultivate, solicit and steward leadership gifts and increasing annual gifts and management of annual events.

The Development Manager is primarily responsible for executing day-to-day fundraising tasks directed towards meeting the theater’s fundraising objectives. This includes, but is not limited to: planning events and programs, helping to maintain donor database, helping to maintain a foundation and major individual donor prospect program, helping with managing the implementation of annual campaign, and executing essential donor communications such as letters of recognition and other forms of communication. The Development Manager will establish a strong rapport to bring donors into closer relationship with the Herberger Theater Center’s mission.

The position will develop, implement, and oversee solicitation strategies to engage mid-level donors through various channels to identify, cultivate, and steward relationships with mid-level donors. Analyze data to identify trends, opportunities, and areas of improvement to advance mid-level giving program strategy and performance.

The Development Manager will also assist in planning and executing donor events, including cultivation events, appreciation receptions, and stewardship activities. Importantly, the Development Manager must be able to inspire others to support the Herberger Theater Center’s mission. The successful candidate will possess excellent interpersonal skills, keen attention to detail, and a strong work ethic, as well as a sincere passion for the arts. The ideal candidate must demonstrate a service oriented demeanor and be motivated by event planning, building stewardship structures, and building and improving systems and processes.

This position is full-time and reports directly to the Director of Development. Salary is $50,000-$55,000 (depending on experience) with a benefits package that includes medical and dental insurance, vacation, paid sick leave, and paid holidays.

KEY RESPONSIBILITIES
Primary responsibilities will include, but not be limited to the following:

• Work with Director of Development to execute tasks related to annual fundraising event.
• Assist in development activities, including corporate gifts, civic groups, foundation grant applications and reporting materials, individual donations, and digital fundraising.
• Assist in the development and maintenance of stewardship processes that include donor recognition at events, tax acknowledgement receipts, thank-you note production, donor segmentation, and managing up other stewardship activities to senior leadership. Furthermore, demonstrate a genuine care and concern for the quality and convenience of the donor experience.
• Identify, cultivate and solicit philanthropic corporations and businesses interested in Herberger Theater’s mission and programs.
• Conduct research on prospective and existing donors.
• Maintain and track accurate and updated donor/donation data in database and adhere to data entry standard procedures, as well as refine relevant reports and dashboards periodically to track fundraising income, expenses, cultivation, and stewardship of donors.
• Develop and maintain programs designed to generate donations from corporate partners’ employees through workplace giving and matching gifts.
• Represent the Herberger Theater Center at community events and coordinate Herberger Theater fundraising events with some evening and weekend commitments.
• Work collaboratively and provide regular updates to senior leadership and the board.
• Prepare material for committee meetings and attend committee meetings.
• Assist the Director of Development with all aspects of executing departmental goals and objectives.
• Fulfill other duties as assigned.

KEY QUALIFICATIONS
Minimum three years of relevant fundraising and nonprofit experience is required, and candidates must:

• Demonstrate close personal alignment with the Herberger Theater Center’s mission and values;
• Maintain the highest ethical standards and adhere to fundraising best practices;
• Commit to high standards of professionalism, quality of work, and confidentiality;
• Possess outstanding interpersonal skills with a diverse group;
• Have excellent written and verbal communication skills;
• Be able to take initiative, lead projects, and inspire others;
• Be skilled at project management with the ability to meet goals and deadlines while prioritizing amongst multiple, competing responsibilities with exceptional time-management skills;
• Thrive and remain organized in a fast-paced environment;
• Exercise excellent judgement and thoughtful decision making;
• Be a service-oriented and collaborative member of the team;
• Be able to communicate the mission and build personal relationships with prospective and current major donors;
• Demonstrate a keen attention to detail, track progress, and meet goals;
• Be proficient with Donor Perfect or another comparable database;
• Be proficient in Microsoft Office Suite; and
• Have knowledge and familiarity with the performing arts.

TO APPLY:
Send cover letter with salary requirement and resume to Laurene Austin, laustin@herbergertheater.org
No phone calls, please.

Part-time: $15/hr.
Schedules and hours based on associate availability and event calendar.

Passionate about theater and skilled in management? Join us! As Guest Services Manager, you'll oversee front-of-house spaces and operations, and ensure seamless performances and extraordinary memories for guests. Apply now for your chance to be part of our team and contribute to the magic of the stage! Don't miss this opportunity to play a key role in creating unforgettable theatrical experiences.

Contact: Lucas (lcullum@herbergertheater.org)

Part-time: $15/hr.
Schedules and hours based on associate availability and event calendar.

Join our dynamic team as a Box Office Associate! If you thrive in a fast-paced environment and excel in customer service, this role is for you. As a Box Office Associate, you'll be the voice & face of our theater, managing ticket sales, assisting guests with inquiries, and ensuring a seamless experience for every guest. Your responsibilities will include processing transactions accurately, assigning seating, and addressing any concerns with professionalism and efficiency. If you have excellent communication skills, attention to detail, and a passion for delivering extraordinary service, apply now to be part of our team!

Contact: Lucas (lcullum@herbergertheater.org)

Part-time: $15/hr.
Schedules and hours based on associate availability and event calendar.

Are you enthusiastic and customer-oriented? Join our team as Spotlight Bar Associate! As the face of the Spotlight, you'll be responsible for providing excellent service to our guests while serving a variety of beverages and snacks, handling cash transactions, and maintaining cleanliness and safety standards. The ideal candidate will have a friendly demeanor, strong communication skills, and the ability to thrive in a fast-paced environment. If you're passionate about enhancing the theater experience for our guests and creating memorable moments, apply now to join our team!

Contact: Lucas (lcullum@herbergertheater.org)

Summary of Major Responsibilities

The Security Associate has the responsibility of monitoring safety and security during performances and other activities at the Herberger Theater Center. Works directly with the Director of Guest Services and Guest Services Managers and reports to the Director of Production Services and Facilities while upholding Herberger Theater Center SHOWTIME standards.

Qualifications
Must have a minimum of a valid, unexpired unarmed Arizona Guard Card. Very good interpersonal skills are important to the success of this position. Must be able to work under pressure and with a varied schedule. Must be able to deliver calm, clear, concise information even under emergency conditions. Computer literacy is required.

Specific Responsibilities
• Observe and report both indoor and outdoor activities.
• Use Verbal Judo skills to dissolve conflicts.
• Report and document all incidents.
• Have communication device to call for backup if needed.
• May involve long periods of time standing or walking.
• Occasionally may be asked to perform other duties to move our mission forward.

How to apply
Send cover letter and resume to Tami Updegraff at tupdegraff@herbergertheater.org.
Position is PART-TIME and compensated at $18 per hour.